Publishers - using fallback input

Using fallback input for live-streaming

Our platform allows two inputs for each live-stream: a primary input and a fallback input.

The fallback input allows a second copy of the live-stream to be pushed into our platform. Should there be an outage on the primary input, we switch to the fallback input until the primary is restored. 

This can happen transparently without disconnecting current listeners, if configured correctly.

Setting up fallback input

- Customers can order additional stream capture hardware from us, pre-configured to push into the fallback input.

- Customers can setup their own hardware or software to push into the fallback input. Our support team can provide you with the specific details to set this up. When doing this certain requirements apply:

Fallback requirements

- In order for the fallback to work seamlessly during outages, it is required that it matches the encoding settings of the primary input exactly

- This includes the codec used, audio sample rate and number of channels (stereo/mono). 

- The bitrate may be different from primary, allowing for a lower quality stream to be used as a fallback, or two variable bitrate streams.


- Having redundant hardware in place can eliminate outages should the capture hardware fail. However, a large source of outages are intermittent issues on the ISP layer. It is highly recommended to configure the fallback to use a secondary ISP.

- If the location and budget allows it, ideally a completely different physical connection should also be used to provide the highest level of reliability.

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