Our live-streams are tested with the latest versions of Chrome, Firefox, Safari, Edge and Internet Explorer 11.Mobile:
Internet Explorer 6 to 10 may work but is not officially supported.
Note: Internet Explorer 6 to 11 provides degraded quality. For a better experience please install Chrome.
Opera Mini is not supported.
Some Android versions may have difficulty playing the streams in the pre-installed browser. We highly recommend installing the latest version of Chrome Android.
Stream quality levels
We offer our streams at different quality levels to cater for users with slow or expensive internet access. Our player allows you choose your quality level:
- Low - ±20MB per hour / 40kbps: a low quality stream for slow or expensive connections such as EDGE or 3G, good for voice content but not ideal for music.
- Medium - ±40MB per hour / 80kbps: the default quality level suitable for most connection types. Provides great voice quality and a good music experience.
- High - ±80MB per hour / 160kbps: a much higher audio quality level suitable for faster connections. Provides quality equal or better than FM broadcasts.
The live-stream doesn't play - how do i fix this ?
Our player tries it's best to "just work" but due to the huge range of browsers and platforms this is not always possible. Here are some steps you can try to resolve playback issues:
- Check the above "Supported browsers" section to ensure your browser is supported. If not please install a supported one.
- If you are on Windows: install this Media codec pack, restart and check if this resolves your issue.
- If you are on Windows 10: please use the new Microsoft Edge browser.
- If neither of these work try to listen with a dedicated media player like iTunes or VLC. See the "Listen with a media player application" section.
The live-stream plays but keeps skipping - How do I fix it ?
Live-streaming depends on a whole chain of internet connections providing audio data at a sufficient rate. For users on mobile networks especially this rate may not always be attainable, leading to skipping or disconnecting of your audio stream. Some ways to resolve this:
- Switch to a lower quality stream. Lower quality means less data has to be sent to keep the audio playing smoothly. Use our player to select the "Low" quality stream. See the "Stream quality levels" section for more details.
- Listen with Safari on Mac/iOS or listen with Edge on Windows 10. These uses the HLS format which works better over bad network connections.
- Listen with a dedicated application. You can also use a media player application to play the HLS format for a better experience. See the "Listen with a media player application" section.
- Test your connection speed. If these don't resolve your issues please see the "Test your internet connection for streaming" section.
Listen with a media player application
Users can open the direct stream URL's with some dedicated media player applications.
To find the stream URL's, click on the 'Support' button on the stream player. This will take you to a page that lists all the direct streams.
The first list of streams is in the HLS format and is ideal for using with iTunes, VLC or any other player that supports it.
To listen with iTunes:
- If you don't have it, download and install iTunes from here.
- Once iTunes is installed, go to it's "File" menu and choose "Open stream.."
- Copy one of the stream URL's from the support page and paste it into this "Open stream" popup.
- We suggest trying the Medium quality stream first. If that works but you desire better quality you can try the High quality link. If the Medium link works but keeps skipping please try the Low quality version.
If radio stations submit their feeds to TuneIn, they should be available automatically from your SONOS radio station list. If this does not work for you, you may have to manually enter the stream URL.
- Remove any previous manual entries for the station, if any.
- Create a new manual entry.
- Select a URL from the second list on the stream support page and add it as a manual radio stream.
- For more details see this support page.
Test your internet connection for streaming
To listen to our live streams requires sufficient bandwidth to our server farm in Germany. To test if your connection is good enough you can follow these steps:
- Visit this page in your browser.
Underneath the orange dial and the Upload heading there's a Show More drop-down with an arrow showing down. Click on that.
Click on Server and select "EU - Frankfurt, DE"
- The test should start automatically after selecting the server.
- Wait until it completes and ensure that the "Download" value is more than 0.5 and the "Ping" value is less than 250 ms.