Data subprocessors
  • 15 Jun 2021
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Data subprocessors

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To enable our platform and services we use third-party data processors ("Subprocessors") that may have access to personal information. This document lists the identity, purpose and location of each relevant Subprocessor used by us.

What is a Subprocessor?

A subprocessor is any external service or provider used by iono.fm to deliver our service that may in the course of our business activities have access to personal information shared to us.

Third parties (Subprocessors)

We've broken the list of processors into relevant sections, to provider a better understanding of when these services have access to your information and why.

Infrastructure

We use these services to deliver our website and core products.

Entity Purpose Country Policy
Google Inc. Website and content analytics, customer interaction, documents US Link
Hetzner Server hosting provider Germany Link
DigitalOcean Server hosting provider, Data storage Germany, UK Link
CampaignMonitor Admin user transactional emails, Marketing and product update emails US Link
Honeybadger Website error and performance tracking US Link
NewRelic Website error and performance tracking US Link
Sendgrid Transactional emails US Link
Freshstatus Status mailing lists US Link
JotForm Sales and support queries US Link

Support

We use these services to handle email support and internal information exchange.

Entity Purpose Country Policy
Freshdesk Email support helpdesk EU Link
Slack Team communication services US Link

Finance

We use these services to perform invoicing and billing for paid customers.

Entity Purpose Country Policy
Xero Invoicing and billing details ZA Link
Payfast Credit card and EFT payments ZA Link
Paypal Online payments US Link
Chaser HQ Accounts outstanding management US Link

Updates

The third-parties and subprocessors that we use will change over time to adapt to our business needs. We will provide any platform account holders with change notification via email, along with updating this document.


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