Data subprocessors
- 04 Apr 2023
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Data subprocessors
- Updated on 04 Apr 2023
- 1 Minute to read
- Contributors
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Article Summary
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To enable our platform and services we use third-party data processors ("Subprocessors") that may have access to personal information. This document lists the identity, purpose and location of each relevant Subprocessor used by us.
What is a Subprocessor?
A subprocessor is any external service or provider used by iono.fm to deliver our service that may in the course of our business activities have access to personal information shared to us.
Third parties (Subprocessors)
We've broken the list of processors into relevant sections, to provider a better understanding of when these services have access to your information and why.
Infrastructure
We use these services to deliver our website and core products.
| Entity | Purpose | Country | Policy |
|---|---|---|---|
| Google Inc. | Website and content analytics, customer interaction, documents. | US | Link |
| Hetzner | Server hosting provider | Germany | Link |
| DigitalOcean | Server hosting provider, Data storage | Germany, UK | Link |
| Amazon.com Inc. | Data storage, podcast and image files | US | Link |
| CampaignMonitor | Admin user transactional emails, Marketing and product update emails | US | Link |
| NewRelic | Website error and performance tracking | US | Link |
| Sendgrid | Transactional emails | US | Link |
| JotForm | Sales and support queries | US | Link |
Support
We use these services to handle email support and internal information exchange.
| Entity | Purpose | Country | Policy |
|---|---|---|---|
| Slack | Team communication services | US | Link |
| Freshdesk | Email support helpdesk | EU | Link |
| Freshstatus | Status mailing lists | US | Link |
Finance
We use these services to perform invoicing and billing for paid customers.
| Entity | Purpose | Country | Policy |
|---|---|---|---|
| Xero | Invoicing and billing details | ZA | Link |
| Payfast | Credit card and EFT payments | ZA | Link |
| Paypal | Online payments | US | Link |
| Chaser HQ | Accounts outstanding management | US | Link |
| Chargify (Maxio) | Invoicing & subscription management | US | Link |
| Cybersource (Visa) | Credit card billing | US | Link |
Updates
The third-parties and subprocessors that we use will change over time to adapt to our business needs. We will provide any platform account holders with change notification via email, along with updating this document.