Data subprocessors
  • 04 Apr 2023
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Data subprocessors

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Article summary

To enable our platform and services we use third-party data processors ("Subprocessors") that may have access to personal information. This document lists the identity, purpose and location of each relevant Subprocessor used by us.

What is a Subprocessor?

A subprocessor is any external service or provider used by iono.fm to deliver our service that may in the course of our business activities have access to personal information shared to us.

Third parties (Subprocessors)

We've broken the list of processors into relevant sections, to provider a better understanding of when these services have access to your information and why.

Infrastructure

We use these services to deliver our website and core products.

EntityPurposeCountryPolicy
Google Inc.Website and content analytics, customer interaction, documents.USLink
HetznerServer hosting providerGermanyLink
DigitalOceanServer hosting provider, Data storageGermany, UKLink
Amazon.com Inc.Data storage, podcast and image filesUSLink
CampaignMonitorAdmin user transactional emails, Marketing and product update emailsUSLink
NewRelicWebsite error and performance trackingUSLink
SendgridTransactional emailsUSLink
JotFormSales and support queriesUSLink

Support

We use these services to handle email support and internal information exchange.

EntityPurposeCountryPolicy
SlackTeam communication servicesUSLink
FreshdeskEmail support helpdeskEULink
FreshstatusStatus mailing listsUSLink

Finance

We use these services to perform invoicing and billing for paid customers.

EntityPurposeCountryPolicy
XeroInvoicing and billing detailsZALink
PayfastCredit card and EFT paymentsZALink
PaypalOnline paymentsUSLink
Chaser HQAccounts outstanding managementUSLink
Chargify (Maxio)Invoicing & subscription managementUSLink
Cybersource (Visa)Credit card billingUSLink

Updates

The third-parties and subprocessors that we use will change over time to adapt to our business needs. We will provide any platform account holders with change notification via email, along with updating this document.


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