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The billing portal provides a view of all products currently subscribed to, their component and usage levels. Users can also change or cancel existing subscriptions, manage optional components or request additional services.
This page provides a some examples of the sections that make up the billing portal page:
Summary
The first panel shows a high-level summary of all active product subscriptions and their monthly costs. Podcast subscribers on Radio+ packages can also increase their admin user limit from this area.
The default view of an account summary after creating a new publisher account:
Account summary for a publisher subscribed to all our products:
Podcasting
All new publisher accounts start with a "Free" podcast package enabled.
Default view of the podcasting panel after creating a new publisher account:
Podcasting panel for a customer on our highest package with multiple components enabled:
Use the "Change subscription" button to upgrade or downgrade the podcasting package or add additional components.
Radio streaming
New publisher accounts do not have a radio stream product enabled.
Use the "Request trial" button to get access to this product:
A publisher with a "Commercial" radio streaming subscription and multiple active components:
Mobile app
Mobile app trials can be requested from the portal:
Audio recognition
The audio recognition product is only available with an active radio streaming subscription:
Audio recognition does not have a trial period available, customers request access to the product:
Payment method
Customers on manual payment and not eligble for upgrade to card payment see a only a placeholder section:
Customers elible for conversion to card payments has an additional "Add Card" button available. Using this button triggers the upgrade to card payments:
Once a card has been loaded for an account, it's details is visible in this section:
Customer can use the "Change Card" button at anytime to switch to a different card or load a new one if the existing one has expired.
Billing details
The current billing details for invoicing the publisher account, including an optional email. All details can be updated here:
Danger zone
Functions that end access to the publisher account or removes it permanently.
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The "Transfer account" functionality allows making another user profile on our platform the owner of the publisher account.
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"Delete account" will permanently delete the publisher account and all it's active subscriptions, along with any stored podcast or stream archive content. A confirmation code may be sent to the account owner's email address as a safety feature.