Billing portal
  • 16 Mar 2023
  • 2 Minutes to read
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Billing portal

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Article Summary

The billing portal provides a view of all products currently subscribed to, their component and usage levels. Users can also change or cancel existing subscriptions, manage optional components or request additional services.

This page provides a some examples of the sections that make up the billing portal page:


The first panel shows a high-level summary of all active product subscriptions and their monthly costs. Podcast subscribers on Radio+ packages can also increase their admin user limit from this area.

The default view of an account summary after creating a new publisher account:

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Account summary for a publisher subscribed to all our products:

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All new publisher accounts start with a "Free" podcast package enabled.

Default view of the podcasting panel after creating a new publisher account:

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Podcasting panel for a customer on our highest package with multiple components enabled:

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Use the "Change subscription" button to upgrade or downgrade the podcasting package or add additional components.

Radio streaming

New publisher accounts do not have a radio stream product enabled.

Use the "Request trial" button to get access to this product:

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A publisher with a "Commercial" radio streaming subscription and multiple active components:

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Mobile app

Mobile app trials can be requested from the portal:

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Audio recognition

The audio recognition product is only available with an active radio streaming subscription:

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Audio recognition does not have a trial period available, customers request access to the product:

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Payment method

Customers on manual payment and not eligble for upgrade to card payment see a only a placeholder section:

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Customers elible for conversion to card payments has an additional "Add Card" button available. Using this button triggers the upgrade to card payments:

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Once a card has been loaded for an account, it's details is visible in this section:

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Customer can use the "Change Card" button at anytime to switch to a different card or load a new one if the existing one has expired.

Billing details

The current billing details for invoicing the publisher account, including an optional email. All details can be updated here:

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Danger zone

Functions that end access to the publisher account or removes it permanently.

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  • The "Transfer account" functionality allows making another user profile on our platform the owner of the publisher account.

  • "Delete account" will permanently delete the publisher account and all it's active subscriptions, along with any stored podcast or stream archive content. A confirmation code may be sent to the account owner's email address as a safety feature.

What's Next