Invoices for commercial subscriptions to our publisher products can be paid automatically by credit card (the default) or manually by invoice (on a request basis).
Invoicing
Accounts are invoiced on the 1st of each month (and payable within 30 days for manual payment). Each invoice includes:
- Service charges, in advance, for subscribed products and components.
- Metered costs, in arrears, accrued during the previous month period for any usage based components.
💡 Example: an invoice on the 1st of April may include the cost of a "Pro" podcast package in advanced (for the month of April) and 150 minutes of transcription minutes used in the previous month (March).
Automated credit card payments
We recommend all customers use the recurring payment option that automatically issues a payment every month for the invoice. See this article for the details of our Automated card payment system.
Customers on manual payment can automatically convert back to recurring card payments by adding valid card details on their account.
Manual payments
Manual payments for accounts are available only on request. Customers above a monthly revenue threshold will be eligible for manual payment or customers wishing to switch to annual payment.
Customers can pay their manual invoices via Paypal, Credit Card or a manual EFT / SWIFT payment.
Invoice billing details
Invoices will include contact and organisation details provided by customers on their Account page.
A VAT number can be specified and will be displayed on invoices, but we currently only add VAT to subscriptions invoiced in South-African Rand (ZAR).
Invoices are sent to the owner of the publisher account and an optional invoice address specified on the portal.
Currencies
Our products are charged in South-African rands (ZAR).
Different rates and conversion previews are provided for USD, GBP, EUR currencies on the dashboard portal and pricing pages. For displaying previews on our website we refresh the currency exchange rates frequently, but the amount reflecting on your payment may not exactly match the preview amount.
Currency is determined based on the country of the publisher account:
- South-African customers are charged in ZAR including VAT,
- Customers in the UK use GBP pricing,
- Customers in the EU zone uses EUR,
- All other customers in USD.
Manual payment & account suspension
Failure to pay an account within the required period will result in account suspension.
Suspended accounts shows a warning page in place of all publisher web pages and players, and publishing of new episodes is not possible. If payment have not been received after 7 days, suspended accounts also prevent access to RSS feeds, podcast files and radio stream output to listeners.
Suspended accounts may be deleted 30 days after non-payment.
🤝 We understand the difficult market conditions for customers in developing markets and would like to work with our customers to prevent suspension of critical services. Customers struggling to make their financial commitments can contact us to establish a payment plan for arrears to prevent suspension.
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