Contents x
    Billing portal
    • 16 Mar 2023
    • 2 Minutes to read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Contents

    Billing portal

    • Updated on 16 Mar 2023
    • 2 Minutes to read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Article Summary

    The billing portal provides a view of all products currently subscribed to, their component and usage levels. Users can also change or cancel existing subscriptions, manage optional components or request additional services.

    This page provides a some examples of the sections that make up the billing portal page:

    Summary

    The first panel shows a high-level summary of all active product subscriptions and their monthly costs. Podcast subscribers on Radio+ packages can also increase their admin user limit from this area.

    The default view of an account summary after creating a new publisher account:

    Screenshot 2022-07-11 at 14.53.04.png

    Account summary for a publisher subscribed to all our products:

    Screenshot 2022-07-11 at 14.54.05.png

    Podcasting

    All new publisher accounts start with a "Free" podcast package enabled.

    Default view of the podcasting panel after creating a new publisher account:

    Screenshot 2022-07-11 at 14.55.54.png

    Podcasting panel for a customer on our highest package with multiple components enabled:

    Screenshot 2022-07-11 at 14.55.41.png

    Use the "Change subscription" button to upgrade or downgrade the podcasting package or add additional components.

    Radio streaming

    New publisher accounts do not have a radio stream product enabled.

    Use the "Request trial" button to get access to this product:

    Screenshot 2022-07-11 at 14.56.01.png

    A publisher with a "Commercial" radio streaming subscription and multiple active components:

    Screenshot 2022-07-11 at 15.04.46.png

    Mobile app

    Mobile app trials can be requested from the portal:

    Screenshot 2022-07-11 at 15.05.20.png

    Screenshot 2022-07-11 at 15.04.56.png

    Audio recognition

    The audio recognition product is only available with an active radio streaming subscription:

    Screenshot 2022-07-11 at 15.25.40.png

    Audio recognition does not have a trial period available, customers request access to the product:

    Screenshot 2022-07-11 at 15.05.30.png

    Screenshot 2022-07-11 at 15.05.49.png

    Payment method

    Customers on manual payment and not eligble for upgrade to card payment see a only a placeholder section:

    Screenshot 2022-07-11 at 15.05.56.png

    Customers elible for conversion to card payments has an additional "Add Card" button available. Using this button triggers the upgrade to card payments:

    Screenshot 2023-03-16 at 13.31.45.png

    Once a card has been loaded for an account, it's details is visible in this section:

    Screenshot 2023-03-16 at 13.05.12.png

    Customer can use the "Change Card" button at anytime to switch to a different card or load a new one if the existing one has expired.

    Billing details

    The current billing details for invoicing the publisher account, including an optional email. All details can be updated here:

    Screenshot 2022-07-11 at 15.07.47.png

    Danger zone

    Functions that end access to the publisher account or removes it permanently.

    Screenshot 2022-07-11 at 15.06.22.png

    • The "Transfer account" functionality allows making another user profile on our platform the owner of the publisher account.

    • "Delete account" will permanently delete the publisher account and all it's active subscriptions, along with any stored podcast or stream archive content. A confirmation code may be sent to the account owner's email address as a safety feature.

    What's Next