Billing portal
  • 19 Jul 2022
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Billing portal

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The billing portal provides a view of all products currently subscribed to, their component and usage levels. Users can also change or cancel existing subscriptions, manage optional components or request additional services.

This page provides a some examples of the sections that make up the billing portal page:

Summary

The first panel shows a high-level summary of all active product subscriptions and their monthly costs. Podcast subscribers on Radio+ packages can also increase their admin user limit from this area.

The default view of an account summary after creating a new publisher account:

Screenshot 2022-07-11 at 14.53.04.png

Account summary for a publisher subscribed to all our products:

Screenshot 2022-07-11 at 14.54.05.png

Podcasting

All new publisher accounts start with a "Free" podcast package enabled.

Default view of the podcasting panel after creating a new publisher account:

Screenshot 2022-07-11 at 14.55.54.png

Podcasting panel for a customer on our highest package with multiple components enabled:

Screenshot 2022-07-11 at 14.55.41.png

Use the "Change subscription" button to upgrade or downgrade the podcasting package or add additional components.

Radio streaming

New publisher accounts do not have a radio stream product enabled.

Use the "Request trial" button to get access to this product:

Screenshot 2022-07-11 at 14.56.01.png

A publisher with a "Commercial" radio streaming subscription and multiple active components:

Screenshot 2022-07-11 at 15.04.46.png

Mobile app

Mobile app trials can be requested from the portal:

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Screenshot 2022-07-11 at 15.04.56.png

Audio recognition

The audio recognition product is only available with an active radio streaming subscription:

Screenshot 2022-07-11 at 15.25.40.png

Audio recognition does not have a trial period available, customers request access to the product:

Screenshot 2022-07-11 at 15.05.30.png

Screenshot 2022-07-11 at 15.05.49.png

Payment method

Currently only manual invoicing is available. This section will allow setting up a credit card for automated recurring payments soon.

Screenshot 2022-07-11 at 15.05.56.png

Billing details

The current billing details for invoicing the publisher account, including an optional email. All details can be updated here:

Screenshot 2022-07-11 at 15.07.47.png

Danger zone

Functions that end access to the publisher account or removes it permanently.

Screenshot 2022-07-11 at 15.06.22.png

  • The "Transfer account" functionality allows making another user profile on our platform the owner of the publisher account.

  • "Delete account" will permanently delete the publisher account and all it's active subscriptions, along with any stored podcast or stream archive content. A confirmation code may be sent to the account owner's email address as a safety feature.


What's Next