Commercial subscriptions to our B2B products can currently be paid in one of two ways:
1. Automated recurring credit card payments
We highly recommend all customers use the automated recurring payment option for all it's operational benefits. See the Automated card payments article for details on how it works and how to migrate your account.
2. Manual payments (EFT, Paypal or Credit card)
Manual payments for subscriptions after 1 April 2023 are available only on request. Only packages above a monthly revenue threshold will be eligible for manual payment or customers wishing to switch to an annual model.
How manual payment works
Customers are invoiced on the 1st of each month and payable within 30 days.
Each invoice includes:
- Service charges, in advance, for subscribed products and components.
- Metered costs, in arrears, accrued during the previous month period for usage based components.
Example: an invoice on the 1st of April may include the cost of a "Pro" package in advanced (for the month of April) and 150 minutes of transcription minutes used in the previous month (March).
Invoices will include contact and organisation details provided by customers on their Billing portal.
A VAT number can be specified and will be displayed on invoices, but note we currently only add VAT to subscriptions invoiced in South-African Rand (ZAR).
Invoices are sent to the owner of the publisher account and the optional invoice address specified on the Billing portal.
Our products are charged in South-African rands (ZAR).
Different rates and conversion previews are provided for USD, GBP, EUR currencies on the Billing portal and pricing pages. For displaying previews on our website we refesh the currency exchange rates frequently, but the amount reflecting on your payment may not exactly match the preview amount.
Currency is determined based on the country of the publisher account:
- South-African customers are charged in ZAR including VAT,
- Customers in the UK use GBP pricing,
- Customers in the EU zone uses EUR,
- All other customers in USD.
Manual payment terms & account suspension
Failure to pay an account within the required period will result in account suspension.
Suspended accounts shows a warning page in place of all publisher web pages and players, and publishing of new episodes is not possible. If payment have not been received after 7 days, suspended accounts also prevent access to RSS feeds, podcast files and radio stream output to listeners.
Suspended accounts may be deleted 30 days after non-payment.
We understand the difficult market conditions for customers in developing markets and would like to work with our customers to prevent suspension of critical services. Customers struggling to make their financial commitments can contact us to establish a payment plan for arrears to prevent suspension.