All publisher accounts start with our Free podcast package enabled.
Free podcast package
Customer can use the the Free podcasting service indefinitely, but these limitations apply:
- 1 podcast show only,
- 1 admin user (the account creator),
- Publish up to 5 episodes per month,
- Store up to 50 episodes, (older episodes may be deleted to remain below this limit)
- No audio advertising features available.
❗Free accounts require at least one new episode to be published every 60 days to remain active.
Upgrading to paid podcasts
Free podcast accounts can be upgraded to one of our paid packages at any time from the Account page of the publisher dashboard. Paid podcast packages can also be downgraded to bash to the Free package, as long as they fit within the limits above.
Upgrading to a paid podcast package also allows access to additional paid features, like AI transcription.
Radio streaming & Mobile app trials
Our Radio streaming and Mobile app products provide time- and feature-limited trials to test them before converting to a paid subscription.
Trials can be requested via the Account page of the publisher dashboard.
💡 To prevent abuse, streaming trials are manually started by our team. Please allow up to 2 business days for trials to commence.
Trial periods are typically 14 days, and customers can cancel the trial at any point during the period, or convert it to a commercial subscription. Contact our sales team if you wish to extend your trial longer than this.
When converting to a paid subscription, new customers will need to provide their billing details and payment details.
Products & components
Publishers subscribe to one or more product with optional feature components available under each.
A product is one of our high-level service options:
- Podcast hosting
- Radio streaming
- Mobile app
Most of these products are available in different packages, each with their own features and usage limits.
💡 Example: Podcast hosting has "Free", "Pro", "Studio" and other packages available.
Components
Each product package offers optional feature components to extended their functionality. Some components are only available on higher packages.
💡 Example: Podcast "Pro" or better packages allow the "Transcription" component for automated speech-to-text conversion.
Usage limits
Some products or components have limits , which only allows usage up to a certain point.
💡 Example: the "Free" podcast package has a limit of 1 admin user and up to 50 stored episodes.
For most components their usage is based on how much of that resource is currently in use.
💡 Example: the amount of stored episodes in a podcast subscription.
Customers can view their current package limits and usage on the Account page.
Metered usage
A few components are metered - they reset to a count of zero with each monthly invoicing cycle, usage accrues over the month period and is invoiced in arrears on the next invoice:
- Podcast hosting / Publish episode limit - each podcast package has a limit of how many episodes may be published in a month period.
- Podcast hosting / Transcripion minutes - when the transcription service is enabled, customers pay for the amount of minutes transcribed during the month period.
- Radio streaming / Peak concurrent users - radio streaming packages measure the peak concurrent users connected to the stream in a month period. This value is updated daily, and at the end of the month customers pay usage fees if they exceeded the generous free limit.
Upgrade or downgrade subscriptions
Upgrading a product package or enabling an optional component is effective immediately and customers are invoiced a pro-rata amount for the additional service cost up to the next billing period. This allows customers to immediately start using the upgraded package features and limits.
Downgrading a package or disabling a component is also effective immediately.
💡 We do not issue refunds for downgrades, customers that wish to continue using the package or component are advised to downgrade just prior to the renewal date.
❗ Downgrades can only be performed if the product usage is below the limits of the lower package.
Cancelling subscriptions
Downgrading product's components is effective immediately, but when cancelling a whole product subscription, the product will remain available for use until the next monthly renewal cycle, at which point it is deleted. Any time during this period customers can reverse the cancellation.
💡 Example: a "Commercial" stream package can be cancelled on 10 April but will remain available until 30 April.
The next invoice (if any) will not contain the cancelled product, however any outstanding metered charges will still be invoiced.
💡 Example: a "Pro" podcast package is cancelled, but still has 20 minutes of transcription that have not been invoiced.